Caller Authentication for Call Centers
Electronic banking, reservation services, helpdesk centers and telephone shopping are typical examples where telephone services play a central role today. In order to prevent manipulation, call-center operators implement password-based authentication systems, which carry limited security or high costs. If the caller has forgotten his password or does not have it at the moment, both he and the call-center agent run into difficulties.

Caller Authentication vanquishes these obstacles with a simple small automated dialog. The user needs nothing than his user-ID. He repeats one or more challenge/response questions. Upon successful authentication he is directly connected to his agent. The agent on the other hand gets all contact information with the call and can start immediately.

Caller Authentication thus eliminates annoying call forwarding to the right agent shortens the caller's waiting time and saves agent time by automating the authentication part of the dialog.

Product Sheet: Document